FAQ

Creating an account is quick. Click “Sign Up,” enter your name, email, and a secure password, and confirm your age and location as required by law. You may be asked to set deposit limits during registration for responsible play. After signing up, check your email for a verification link to confirm your address. If you already have an account, use “Log In” with your email and password. For any issues during signup, open live chat or email support@sweepergames.com for immediate help.

Bonus promotions can change, so check the Promotions page for the latest offers. A recent Welcome Bonus included 100,000 Gold Coins and 5 Sweeps Coins valid through December 2024. Sweeper Casino also runs sign-up rewards and daily bonuses that grant free coins or extra play credit. Each promotion has its own eligibility, validity period, and wagering or redemption conditions, so read the specific terms before claiming. Bonuses are intended to add value to your play, not guarantee winnings.

No deposit bonus codes sometimes appear in email campaigns, promotions, or partner offers. If available, enter the code in the “Promotions” or “Cashier” section when prompted, or follow the specific redemption steps listed in the offer terms. No deposit offers often have short validity windows and wagering or withdrawal conditions, so review the rules carefully. If a code doesn’t work, contact support via live chat or email at support@sweepergames.com for assistance.

Sweeper Casino accepts deposits with MasterCard and Visa in US dollars. Deposit processing is usually instant. Withdrawals follow the casino’s verification and processing timelines; once approved, bank or card transfers can take several business days depending on your provider. Minimum and maximum limits, and any fees, are listed in the cashier and terms pages. To speed withdrawals, complete your verification documents early and ensure account details match your payment method.

Wagering requirements are the number of times you must wager bonus funds before withdrawing associated winnings. For example, a $20 bonus with a 10x wagering requirement means you must place bets totaling $200 before you can cash out bonus-related winnings. Different promotions may apply to Gold Coins versus Sweeps Coins, and game contribution percentages can vary. Always read the promotion’s full terms to understand how the requirement is calculated and which games apply.

Yes. Sweeper Casino is designed to work smoothly on modern smartphones and tablets through mobile browsers. You can access most games, manage your account, and claim promotions on iOS or Android devices. If you experience performance issues, update your browser, clear cache, or try a different browser. For an app-style experience, save the site to your home screen in your device settings.

Sweeper Casino features a wide selection of slots and table-style titles from providers including 3 Oaks, Betsoft, and Hacksaw Gaming. Expect a mix of classic and modern slot machines, plus specialty games. Game availability can vary by promotion and jurisdiction. If you’re looking for a specific title or genre, use the game search or filter tools in the lobby, or contact support for recommendations.

Sweeper Casino is committed to regulatory compliance and responsible operations where it offers services. Licensing can vary by jurisdiction, so check the site’s terms and legal page for up-to-date licensing and regulatory information. If you need clarification about Sweeper Casino’s legal status in your state, contact customer support before depositing.

KYC typically requires a government-issued ID (driver’s license or passport), proof of address (utility bill or bank statement dated within the last 3 months), and sometimes proof of payment method. Upload these documents securely via your account verification area. Verification times vary but often complete within 24–72 hours when documents are clear. To avoid delays, ensure names and addresses match your account and payment details exactly.

First, try basic troubleshooting: refresh the page, clear your browser cache, update your browser, or try a different device. Ensure your internet connection is stable. If problems persist, take a screenshot, note the error message, and contact support via live chat for real-time help. You can also email support@sweepergames.com or call +1 (704) 862-9552. Provide device details and steps to reproduce the issue to speed resolution.

Sweeper Casino offers tools to help you play responsibly, including deposit limits, session reminders, and self-exclusion options. You can set daily, weekly, or monthly limits in your account settings, and request temporary or permanent self-exclusion through support. If gambling is causing harm, contact the National Problem Gambling Helpline at 1-800-522-4700 for confidential assistance and resources in the U.S.

Customer support is available via live chat for the fastest response, plus email at support@sweepergames.com and phone at +1 (704) 862-9552. Live chat is ideal for immediate issues like account access or gameplay problems, while email is useful for detailed requests or document submission. Support hours are posted on the Help page; if you reach out outside staffed hours, leave a message and the team will respond as soon as possible.